Asked Questions

Have a question? Check out our FAQ below, and if you can’t find what you’re looking for, please get in touch!


Now, more than ever, the need for managing people’s mental health and overall well-being is critically important. Recognizing this further highlights the importance of a cross-Canada digital resource directory to navigate this need; benefiting both clients/patients and the professionals who help them. 

An effective referral system ensures a close relationship between professionals in a client’s or patient’s circle of support and helps to ensure that they receive the best possible care following as short a wait period, and by the most suitable practitioner or allied professional, as possible.

When you are able to easily access and provide your client or patient – who has already put their trust in you – with a referral to a specific colleague or professional, this is a win-win situation.

You save time and are appreciated for being able to guide your client or patient in the right direction, quickly and efficiently.

Your client or patient receives the help they need sooner. They are able to access the “right” professionals to meet their needs and appreciate not having to search aimlessly in the hopes of finding a good match. 

You are eligible to become a member of if you are a mental health, allied health or medical professional. The mental health category includes psychotherapists, social workers and art therapists, for example. The allied health category includes chiropractors, naturopaths and tutors, for example. The medical category includes general practitioners and specialists.

In order to be a member of, we ask that you have either completed a certificate or degree program at an accredited place of learning and/or that you have work or life experience that supports your offering services that you are an “expert” in.

Although many of the professionals on will also be members of regulatory bodies and be governed by the rules and regulations of same, this is not a mandatory requirement.

We appreciate complete transparency and honesty when completing the registration process and creating your profile listing.

Medical doctors, community care/not-for-profit agencies, and mental health or allied health professionals who want to refer out only, will not be charged to become a member of

Mental health and allied health professionals who charge a fee for their services and are looking to grow their practices by receiving referrals from other members, will be charged a fee to become a member. You can purchase either an annual or monthly subscription. All of our subscriptions include a free trial period before the membership goes into effect. If you purchase an annual subscription, you will save over 15% compared to what you’d be paying for 12 individual months.

These fees are subject to change, with notice.

Many professionals have profile listings on more than one site, so that’s okay.

The difference between most other sites and ours is that is not accessible to the public, as many other sites are. When our clients and patients look at the other sites, they often feel overwhelmed at having to digest and wade through so much information. They often send a message of interest to several clinicians and then choose the one who responds first. On, you are the middle person, directing your client or patient to the “right” match for their needs. Also, when referrals are made from professional to professional, rather than when a client or patient finds you online, the person who has been referred is more likely to follow up and be reliable.

In addition, if you’re searching a public site on which your profile is listed as a resource for finding other professionals to whom to refer, the site is likely specifically geared towards one profession only. On, you have access to a comprehensive multi-disciplinary list of mental health and allied health professionals, too.

Last, but not least, you will find that the cost of listing your profile on is less expensive than most other professional directories, despite the added value of features such as being able to privately message other members, to get discounts and offers from our partners and to connect and communicate with other professionals in our Slack community.

When a client or patient has a specific need or concern, they want to make sure that the professional to whom they are being referred has experience or expertise in that particular area. They also typically want to make sure that they have experience working with their age group and if they are being seen in person, have an office in close proximity to home or work. They may even want to meet with someone who can communicate with them in a language other than English. Of course, they also want to know that the person to whom they are being referred, is available. Searching online to make sure that all of these requirements are met would take a long time and still may not yield exact results. By accessing, the professional who is referring can enter all of their client’s or patient’s needs and let the site do the work for them.

In addition, with, the professional who is making the referral can chat with the professional to whom they are referring so as to give them a heads up that a referral is coming their way, and to share non personally identifying information about the client or patient.

You can remove your account or profile page from the directory whenever you choose, but for paying members, once your trial period is over and you’ve been charged for a monthly or annual membership, there is no refund available during that membership period, even if you choose to remove your profile page during that time. Instructions can be found on our Members FAQ page once you are a member.

Please let us know if you have any concerns after becoming a member and we will do our best to resolve the issue.

As a result of mental and other health concerns being so prevalent, you may find that the professionals to whom you typically refer, have long wait lists or have closed their practices for now. In addition, professionals often refer to the same group of professionals – not because they are always the best match, but because they don’t have time to research other options. allows you to expand your network of professionals so that you are not accessing (or exhausting!) only a few. With, you can easily see who has space in their practice before making the referral, which leads to greater client satisfaction and less stress when trying to find someone to help them as quickly as possible.

All members of who have created a profile will have access to each other’s information, so long as it has not been marked as private. After the professional who is looking to make a referral has indicated the service, location, demographic and areas of need, for example, your profile, along with others, may pop up for them to see.

If the professional who is making the referral sees you as the best match for their client or patient, they will be able to send the patient or client information about you. In addition, they can send you a heads-up message that a referral has been sent your way, along with any special information they feel might be important for you to know.

Absolutely! If you select a membership that allows your profile to be visible on the directory, you can choose to mark your profile listing as private (detailed instructions can be found on the Members FAQ page – once logged in). That way, other professionals will not have access to information about you but you will still be able to see their profiles so that you can access and refer to them.

If you change your mind at a later date, you may alter the privacy feature so that others can see your listing.

You may also choose a membership that allows you to refer out only and to not create a profile listing at all.

We trust that our colleagues will enter accurate and legitimate information. However, registrants will be verified by a administrator. During this process, we reserve the right to confirm designations and organizations with whom colleagues are affiliated. is not responsible for the accuracy of information that has been entered, nor for the way in which the professional maintains or updates their profile listing or their professional behaviour. It is always good practice for a mental health or allied health professional to confirm accuracy if they are suspicious and to report this concern, or others, through the contact page. In addition, clients or patients should be made aware how you have accessed the person to whom you are referring and that you are not personally in contact with or familiar with their work (unless, of course, you are).

Although EAP (Employee Assistance Programs) through a client’s or patient’s workplace may be easy to access and affordable, many clients and patients are not content with going in “blind.” Typically, the client or patient is assigned a practitioner that they know nothing about, unless they enquire. When a client or patient is referred to a specific professional through, they can “look into” that person to try to confirm a good fit before the initial meeting.

If you’re a member of an association, then of course you can locate colleagues. You may even be able to access other publicly accessible association websites to look for other professionals. This may be a long and tiring process, though. With, we’ve done the work for you.


We want to hear from you. Please send us any questions, concerns or ideas. We will respond within 24 hours.

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