Terms & Conditions

What we offer

  • ReferToMe.ca is a digital resource directory designed for health professionals. Refer To Me is not a healthcare provider or agency, but is strictly a platform that facilitates referrals and dialogue between the above mentioned professionals.

Intellectual Property

  • The website, platform and content on ReferToMe.ca is owned by Refer To Me and protected by intellectual property laws. As a User, you are the licensee and as such, your access to this site is on the basis that you agree not to share, reproduce, copy or repackage any of the Content. As a User, you also understand that you are granting an irrevocable license to Refer To Me whenever you submit content.

User Accounts and Creation

  • By creating an account and profile listing, you accept responsibility for all of the activity that takes place within your account and agree to notify Refer To Me if your account has been compromised.
  • In order to become a member of ReferToMe.ca, you will need to create and maintain a User account. By creating this account, you are allowing us to collect confidential and personally-identifying information such as your name, contact details, where you’re located etc.
  • By creating an account and then a profile listing, you agree to others accessing your information and some forwarding this information onto people in need, as the referrer deems necessary. You also agree, so long as you do not mark your profile listing as “private”, to this information being seen by the creators, developers or webmasters of this site, in addition to third parties mentioned in our Privacy Policy.
  • It is your responsibility to enter accurate information and to update it as needed and to advise us if your status as a professional or with a regulatory body changes

User Behaviour

  • When selecting a membership option, you agree to choosing one that best represents you i.e individual, smaller or larger group or primary care/community service provider.
  • You agree that, as a member of ReferToMe.ca, you will not use this platform in a way that violates any legislation, will not promote any material that is obscene, defamatory or discriminatory and that you will not knowingly provide false or misleading information.  You also agree that you will not attempt to or recruit for multi-level marketing schemes or for any other commercial activities such as spams, contests or sales promotions.
  • When creating a profile listing, you agree to only upload content that you own the rights to e.g. photographs, content.
  • As a member of ReferToMe.ca, you warrant that if you are a member of a professional body, that you are in good standing and have no outstanding disciplinary actions against you – personally or professionally. You also warrant that, whether you are a member of a professional body, or not, that you do not have a history of criminal charges against you.
  • If you are a member of a regulatory body, you agree to familiarize yourself with their rules and regulations to ensure that you are following guidelines.
  • You agree not to share a client or patients personally identifying information with the person to whom you are referring or messaging on ReferToMe.ca’s platform.

Reserving Rights

  • Refer To Me reserves the right to make changes, at their discretion, to the platform or services provided and to the fee structure, for example. It also reserves the right to make other changes to the site’s operation or content as deemed necessary.

Payment Terms

  • Membership fees may change at our discretion, with notice.
  • We do not offer a refund on the one-time fee for a lifetime membership, once it has been charged.
  • From time to time we may offer coupon codes to receive a discounted rate. If you are already a member, we will not apply these offers retroactively.


  • Refer To Me reserves the right to terminate the license granted and suspend or terminate access to the site for a User who has breached these Terms and Conditions, with no refund owing to the User.
  • If we determine that you have purposely entered inaccurate information or that you have purposely chosen a membership option that does not accurately represent the number of people in their practise, we reserve the right to suspend your account while we contact you and until the matter has been resolved. We also reserve the right to delete a suspended account due to failure on your part to resolve this matter within 30 days of being contacted, with no refund owing to you.
  • If, for whatever reason, we determine that your credentials/experience are not within the bounds of our minimum requirements for membership, (see FAQ page for more about minimum requirements) we will let you know and then refund your payment, if one was made, less any charges we have incurred through the Stripe payment processor.

Dispute Resolution

  • These Terms and Conditions are governed by Ontario and Canada laws, as applicable.

Sharing of Access Rights

  • Refer To Me will occasionally share temporary access rights to third parties in order to troubleshoot website and plugin related issues.



Thanks for using our Refer To Me health professionals directory to find help.

In your message please let the professional to whom you are writing know whether you are looking for individual, couple or family help. If there’s a specific area of concern, please mention this, too. Also, you may want to enquire as to whether or not the Refer To Me health professional is available in person or online only.

Please allow 24-48 hours for a response. If you do not hear back from the professional, please contact support@refertome.ca so that we can assist you. 

Refer To Me does not read or retain your email. However, a copy will be sent to you for your records. Please be aware that email is not a secure means of communication and spam filters may prevent your email from reaching the health professional. If you haven’t heard from the health professional within 48 hours, please contact us so that we may assist.